Inquire About Payment
If you are experiencing a payment problem that you are unable to solve, you can send us a payment inquiry through Bill Pay. Customer service responds to your inquiry through your Online Banking Mail within three to seven business days.
You can only inquire on a Processed payment after the Deliver By date. You can inquire on a Failed payment at any time. You can't inquire about a payment with a status of Scheduled or Canceled.
To send an inquiry about a payment:
- Select the Payment activity link under the Bill Pay tab.
The Payments Overview page opens.
- Select View Payment next to the payment you want to send us an inquiry about.
The View Payment page opens.
- Select Inquire About Payment.
The Inquire About Payment page opens.
- Select a reason for your payment inquiry.
- Select the type of payee that you made the payment to.
- Complete all of the boxes on the Inquire About Payment page. The more information you can provide, the better we can answer your question.
- Select Send Inquiry.
Your message is sent, and the Inquire About Payment: Completed page opens.