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FAQs About Pay To Accounts



Bill Pay FAQs   e-Bill FAQs   Payment FAQs   Pay To/Pay From Account FAQs   e-Bill Initiated Payment FAQs
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What is a Pay To Account?

A Pay To Account is any company or individual you make payments to. Pay To Accounts can be anyone who bills you, such as your phone company or credit card, or an individual, such as your landlord or newspaper carrier.

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Who can I pay using Bill Pay?

You can pay virtually anyone in the United States that you would normally pay by check or automated withdrawal. We recommend that you do not use Bill Pay to make court-ordered payments or federal and state tax payments.

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Can I choose the Pay To Accounts that are displayed on the Bill Pay Center page?

If you would like to hide the Pay To accounts on the Bill Pay Center page that you don't pay regularly, you can customize the Bill Pay Center page to display only Pay To accounts you pay often. To customize which Pay To accounts are shown, select Customize your Bill Pay Center Pay To account list, uncheck the checkbox next to Pay To account you want to hide, then select Save Changes.

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What if a Pay To Account I want to make a payment to isn't on your list of Pay To Accounts that I can add?

You can make payments to anyone you would normally write a check to. If you can't find your Pay To account by searching or browsing our Pay To account list, you can select the Add your own Pay To account link on the Search Pay To Account List page. Then you can enter Pay To account information, such as the Pay To account's address and phone number. After you save the Pay To account's information, you can make payments to the Pay To accounts at any time.

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Do I need to contact the Pay To Accounts I decide to pay with Bill Pay?

No, you do not need to contact your Pay To accounts if you use Bill Pay. With each of your payments we include your Pay To account number or the identifying information you have provided along with the Pay To account information so that each of your Pay To accounts can credit your account appropriately.

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Can I add the same Pay To Account more than once?

Yes, you can add the same Pay To account more than once as long as you have different Pay To account numbers or different descriptions. For example, if your phone company provides your home phone service and your cellular service, you can add the company as a Pay To account twice by entering a different account number for each service. Some Pay To accounts that have slightly different names are listed more than once on our Pay To account list.

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How can I find out if my Pay To Account sends e-Bills?

You can easily find out if your Pay To account is capable of sending e-Bills after you're finished adding the account. You can also go to e-Bills Overview page and select the Find Pay To accounts that can send e-Bills link in the Request e-Bills box.

If you decide that you want to receive e-Bills after you've added a Pay To account, just select the Request e-Bills link under the Pay To account name on the Bill Pay Center page.

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If I chose to stop receiving paper bills from a Pay To account, how can I start receiving them again?

Pay To accounts determine whether they send paper bills in addition to e-Bills. You can contact your Pay To account and ask if you can receive paper bills in addition to your e-Bills.

Some Pay To accounts let you select whether you want to receive paper bills. Go to the e-Bills Overview page and select Edit e-Bill Information next to the Pay To account name in the Pay To accounts That Send You e-Bills box. If you choose to stop receiving paper bills, you can only receive paper bills again by contacting the Pay To account. Try contacting the Pay To account if you have any questions about receiving paper bills.

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What are alerts?

Alerts are optional email notifications that you can receive to get current information about the status of your automatic payments to a particular Pay To account. You can receive: Payment Sent Alert, Automatic Payment Scheduled Alert, Recurring Payment Plan About to End Alert, or no e-Bill Payment Scheduled Alert.

Keep in mind that an alert serves as a notification or reminder of payment activities related to a particular Pay To account. Once you have received your alert, it is up to you to decide what action to take in order to resolve any payment issues.

To set up an alert, select Set up alerts and reminders on the Bill Pay Center page and select the desired options on the Alerts & Reminders page.

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How will I receive my alerts?

Alerts are delivered to your personal email address. In order to set up alerts, you must provide a valid email address.

If you already receive alerts or other Bill Pay email notices, such as e-Bills, you can also use this page to edit your email address.

Note: Changing the email address will change where you receive all Bill Pay-related email and it will also change where you receive Online Banking email alerts and notifications.

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How do I edit my email address?

To change your email address, go to the Profile & Settings tab in Online Banking. In the Contact Information section, select the Update email address link and enter your new email address.

Note: Changing the email address will change where you receive all Bill Pay-related email and it will also change where you receive Online Banking email alerts and notifications.

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How do I delete a Pay To account?

You can delete a Pay To account at any time. If you have any scheduled payments to the Pay To account, you can decide whether to delete them as well.

Before you delete a Pay To account, you should consider the impact on any scheduled payments, including recurring payments or e-Bill initiated payments. When you delete a Pay To account, you have the option to delete or make any automatic payments that are already scheduled. However, deleting a Pay To account cancels all future automatic payments. You can add a Pay To account again anytime.

After you delete a Pay To account, you can still view payments or any e-Bills you've received for the last six months.

To delete a Pay To account, select the Manage Pay To/Pay From accounts link under the Bill Pay tab and select the Pay To sub-tab. Select Delete next to the Pay To account you want to delete. Review the Pay To account information to make sure you want to delete the Pay To account and cancel any future payments. If there are any payments currently scheduled for the Pay To account, decide whether to cancel them. Select Delete Pay To account.

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What is a Pay From account?

A Pay From account is any account that you use to fund payments.

Eligible Bank of America Pay From accounts include checking, home equity line of credit, or money market accounts; or you can use checking or money market accounts at another bank.

All of your Pay From accounts may not be eligible to pay all of the Pay To accounts you have set up. For example, you cannot use a Bank of America home equity line of credit to pay a Bank of America mortgage.

Why don't I see all of my Pay From accounts listed?

Some Pay From accounts may not be eligible to pay all of your Pay To accounts. For example, you cannot use your Bank of America home equity line of credit to pay a Bank of America mortgage. However, we will display the eligible Pay From accounts for each Pay To account.

Where are the Pay From accounts I set up in Transfers?

The accounts you added for making transfers aren't displayed in Bill Pay. Transfers are managed as a different type of transaction and can be accessed in Online Banking.

How do I delete a Pay From account?

When you delete a Pay From account, you have the option to delete or make any automatic payments that are already scheduled. You also have the option of specifying another Pay From account for any recurring, e-Bill and currently scheduled payments.

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